MailerSend features: what you get on each plan
MailerSend gates by quota, not by capability: the API, templates, domains, webhooks and seats all exist on the free tier with small ceilings. The surprise is where a ceiling jumps, from 100 API requests a day on Free to 100,000 on Starter. Sender identities, the SMS API and DMARC monitoring are the first real unlocks, and they land together on Starter. Sources checked 27 August 2026, the MailerSend pricing page and the MailerSend Help Center.
Feature matrix
| Feature | Included | From plan | Verdict |
|---|---|---|---|
| Monthly email allowance | Partial | Free | 500 a month, 100 a day cap |
| Email API access | Yes | Free | 100 requests a day on Free |
| Daily API request ceiling | Partial | Starter | 100,000 a day, 500,000 on Professional |
| Sending domains | Partial | Free | One free, ten on Starter |
| Email templates | Partial | Free | One free, 250 on Starter |
| User seats | Partial | Free | One plus accountant, five on Hobby |
| Webhooks | Partial | Free | One on Free, fifty on Starter |
| Activity data retention | Partial | Free | 24 hours, 7 days on Starter |
| Sender identities | Yes | Starter | Fifty identities, first real unlock |
| Transactional SMS API | Partial | Starter | US and Canada numbers only |
| Phone number for SMS | Partial | Paid add-on | $2/month per number |
| DMARC monitoring | Partial | Starter | One domain, ten on Professional |
| Live chat support | Yes | Starter | Email only below that tier |
| Priority support and onboarding | Yes | Professional | Top tier keeps the human help |
| Email verification credits | Partial | Free | Ten free, hundred on paid plans |
| Verification credit packs | Partial | Paid add-on | Sold from Hobby upward, per credit |
| Extra domain spaces | Partial | Paid add-on | $4/month, Starter and above |
| Extra DMARC monitors | Partial | Paid add-on | $2/month per monitor |
| Extended activity retention | Partial | Paid add-on | From $5/month up to 365 days |
| Dedicated IP address | Partial | Paid add-on | $50/month, Professional and up |
| Inbound routing | Partial | — | Editor surfaces disagree on tier |
| Tracking and analytics | Partial | — | Editor surfaces disagree on tier |
| Split testing | Partial | — | Named on one surface only |
| Suppression management | Partial | — | Named on one surface only |
| Remove MailerSend logo | Partial | — | Named on one surface only |
| Guaranteed uptime SLA | Partial | — | Named on one surface only |
What the matrix does not show
Twenty rows carry a plan because the pricing page and the Help Center say the same thing about them. Six carry a dash, and the reason differs. Inbound routing and tracking are dashed because the two surfaces contradict each other: the pricing page puts inbound routing on the top tier while the Help Center gives every plan, Free included, at least one route, and the same split appears on tracking. Split testing, suppression management, logo removal and the uptime SLA are dashed because only the pricing page names them, and a single editor surface is not enough to state where a feature unlocks.
Read the ceilings, not the checkmarks. Nothing in the core sending path is withheld from the free tier, so the upgrade question is never whether a capability exists but whether a quota fits: one domain, one template, one webhook, a day of history, a hundred API calls.
Continue reading
Plan costs and overage rates are on the MailerSend pricing page. The overall assessment is in the MailerSend review, endpoints and rate limits are under MailerSend API, hostnames and ports under MailerSend SMTP settings, and comparable platforms under MailerSend alternatives.
This review follows our email infrastructure testing methodology. We disclose affiliate relationships in our editorial independence policy.
