Reading time: 7 min · Last verified: August 2026 · SMTPedia editorial team
Telus is one of Canada’s three major telecom operators, providing fixed broadband, mobile, and legacy consumer email service under the @telus.net and older @telusplanet.net domains, primarily to subscribers in British Columbia, Alberta, and eastern Quebec. To connect a Telus mailbox to Outlook, Thunderbird, Apple Mail, or a mobile client, use the settings below with the credentials from your My Telus portal.
Two legacy domains share the same infrastructure, and Telus offers a non-standard SMTP port. Both @telus.net and @telusplanet.net mailboxes use the exact same server hostnames, only the address suffix differs. Additionally, Telus operates SMTP on the unusual port 1025 as a roaming alternative to standard ports 465 and 587, useful when other networks block outbound submission ports. Note that some Telus customers were later migrated to a Gmail-hosted service branded “Telus Email”, which uses Gmail infrastructure and different server settings, not the ones on this page. Reference: SMTP 550 5.7.1 guide.
Quick Reference: Telus.net Server Settings
Use these values verbatim. Encryption is strongly recommended across all three protocols. The same server infrastructure serves both @telus.net and @telusplanet.net addresses.
| Protocol | Server | Port | Encryption | Authentication |
|---|---|---|---|---|
| SMTP (outgoing, most common) | smtp.telus.net | 465 (SSL), 587 (STARTTLS), or 1025 (roaming) | Required | Full email + password |
| IMAP (incoming, recommended) | imap.telus.net | 993 | SSL/TLS | Full email + password |
| POP3 (incoming, single device) | pop.telus.net | 995 | SSL/TLS | Full email + password |
Telus.net SMTP Settings (Sending Mail)
SMTP handles outbound mail. Server smtp.telus.net supports three ports. Port 465 SSL is the modern secure standard. Port 587 STARTTLS is the RFC 6409 submission standard, though some Telus infrastructure has intermittent handling of STARTTLS negotiation. Port 1025 is a Telus-specific alternative accepting Plain Authentication from any IP address, useful as a fallback when a hotel or foreign network blocks 465 and 587 outbound.
Port 25 outbound is restricted to Telus-provided IP addresses, meaning it works from a Telus fixed broadband connection but fails from any other network. Consumer SMTP has undocumented rate limits typical of a Tier-1 Canadian ISP; expect throttling around 200 recipients per day. Heavier transactional sending needs a dedicated SMTP relay.
Telus.net IMAP Settings (Recommended for Reading)
IMAP syncs folder state across every device. Server imap.telus.net on port 993 SSL/TLS. Folder names appear in English (Sent, Drafts, Trash) or French (EnvoyΓ©s, Brouillons, Corbeille) depending on your account language preference, and IMAP folder attributes let Outlook, Apple Mail, and Thunderbird map them correctly. Telus IMAP does not support server-side push notifications, so clients poll on their configured schedule.
Telus.net POP3 Settings (Single-Device Access)
POP3 downloads mail to one device with no server-side sync. Use pop.telus.net on port 995 SSL/TLS. Only pick POP3 if you specifically need offline archival on one device, otherwise IMAP is the correct default for anyone using more than one device.
IMAP, POP3 and SMTP Integration into Gmail
Configure Gmail with external IMAP/POP3/SMTP to send/receive emails from your custom domain through Gmail’s interface. Perfect for professionals managing multiple accounts in one place.
- Google Account β Security β App passwords (2-Step Verification must be enabled).
- Generate App Password for “Mail” β copy 16-character password.
- Gmail β Settings β See all settings β Forwarding and POP/IMAP.
- Enable IMAP β Save Changes.
- Incoming (IMAP):
[IMAP SERVER]:993 SSL| Outgoing (SMTP):[SMTP SERVER]:587 STARTTLS. - Use your full email + App Password (not regular password) for authentication.
β Gmail Result: Send/receive custom domain email directly in Gmail interface with full search/folder integration.
WordPress SMTP Plugin Configuration (WP Mail SMTP + MailPoet)
Configure SMTP in WordPress to fix email delivery issues and prevent spam folder placement. WP Mail SMTP and MailPoet ensure reliable transactional emails, contact forms, and newsletters deliver successfully.
- Install and activate WP Mail SMTP or MailPoet plugin from your WordPress dashboard.
- Navigate to WP Mail SMTP β Settings or MailPoet β Settings β Sending tab.
- Select “Other SMTP” as your mailer method from the dropdown.
- Enter SMTP settings with Port
587and STARTTLS encryption (when available). - Input your full email address and password in the authentication fields.
- Click Save Settings and send a test email to verify the configuration works.
β Result: WordPress contact forms, user registrations, and newsletter emails now deliver reliably via your SMTP server.
This configuration includes these plugins and tools within WordPress:
- HappyForms
- Elementor Forms
- Gravity Form
- WooCommerce Checkout Form
- Contact Form by BestWebSoft
- Fluent Forms
- Contact Form 7
- WPForms
- Ninja Forms
- Default WordPress Reg Form
- Forminator Forms
- Formidable Form
- WordPress Comment Form
- Mail Mint Form
Thunderbird OAuth2 Email Setup (IMAP + SMTP)
Secure IMAP & SMTP using OAuth2 token authentication in Thunderbird. This modern method eliminates password storage for enhanced security.
- Open Thunderbird β Account Settings β Account Actions β Add Mail Account.
- Enter your email address and click Continue to begin setup.
- Select IMAP protocol and choose OAuth2 authentication method.
- Thunderbird opens a browser window β log in to your provider β Grant access permissions.
- Automatic configuration applies: Incoming: use the IMAP server address from the settings table above, port 993, SSL
- Click Done β Thunderbird begins syncing folders and emails immediately.
OAuth2 advantage: Token-based authentication enhances security over traditional password methods while maintaining full functionality.
Outlook IMAP, POP3 & SMTP Setup (Auto + Manual)
Outlook configuration supports both automatic server detection and manual IMAP/POP3/SMTP settings for complete control over your email setup.
π Auto Setup (Recommended):
- Go to File β Add Account β Enter your email address + password.
- Outlook automatically detects IMAP, POP3, and SMTP server settings.
- Click Connect β setup completes in approximately 30 seconds.
βοΈ Manual Setup (Advanced Users):
- Authentication: Use your full email address + password for both servers
BlueMail Two-Factor Authentication + OAuth2 Setup
BlueMail security setup combines OAuth2 authentication with two-factor authentication (2FA) for maximum account protection.
- Open BlueMail β Account Settings β Security β Enable Two-Factor Authentication.
- Link your phone number or authenticator app for 2FA verification codes.
- Add email account β Choose OAuth2 or manual server configuration.
- Enter server details from the table above
- Complete login with 2FA code β enhanced security layer activated.
Apple Mail IMAP Configuration (iCloud + Manual)
Setup IMAP in Apple Mail for seamless synchronization across Mac, iPhone, and iPad devices with full folder support.
- Open Apple Mail β Mail β Add Account β Other Mail Account.
- Enter your name, email address, and password β click Continue.
- Select IMAP account type β Incoming server.
- Next: Outgoing server
- Click Sign In β Mail verifies settings and begins folder synchronization.
iOS Mail App Setup (iPhone/iPad)
iPhone/iPad Mail configuration syncs IMAP folders across all Apple devices with native push notifications.
- Go to Settings β Mail β Accounts β Add Account β Other.
- Enter name, email, password β Next.
- Account Type: IMAP β Incoming:
[IMAP SERVER]Port993SSL. - Enter your outgoing SMTP server and port.
- Next β Save β iOS verifies and syncs immediately.
Push enabled automatically: new emails appear instantly on Lock Screen.
Android Mail App Configuration
Android Gmail/Email app setup works with any IMAP/SMTP provider for native device integration.
- Go to: Settings β Accounts β Add Account β Email (or Gmail app).
- Enter email + password β Next.
- Account Type: IMAP
- Outgoing server details β Require authentication.
- Next β Sign In β Android syncs contacts/calendar if enabled.
Sync interval: 15min default (battery optimized) – change in Account Sync settings.
eM Client Manual IMAP & POP3 Sync Configuration
Configure your email settings on eM Client with either automatic setup or through precise IMAP/POP3 server settings for reliable email synchronization and full folder support.
- Click New Account β Mail
Authentication requires full email address + password for both incoming and outgoing servers.Click Next β Finish β Send/Receive All Folders to begin synchronization.
Mailbird OAuth2 IMAP & SMTP Integration
Secure Mailbird setup using OAuth2 authentication eliminates password storage while providing full IMAP/SMTP functionality.
- Mailbird β Add Account β Enter your email address to begin.
- Choose Manual Setup β OAuth2 authentication method from options.
- Browser opens your provider’s login page β enter credentials β Authorize Mailbird.
- Mailbird receives access token and automatically configures IMAP/SMTP servers.
- Setup completes β full email synchronization begins automatically.
Mailspring OAuth2 IMAP Configuration
Mailspring OAuth2 setup provides secure email access without storing passwords directly in the application.
- Add new email account β Select Custom IMAP configuration option.
- Incoming
IMAP SERVERand outgoingSMTP SERVER. - Mailspring prompts OAuth2 authorization via browser window for secure login.
- Log into your provider account and grant Mailspring access permissions.
- Mailspring automatically manages authentication tokens β seamless email access established.
Postbox Manual IMAP Synchronization
Postbox IMAP setup with manual synchronization control for precise email folder management and immediate updates.
- Add IMAP account β Enter IMAP Server details.
- Outgoing SMTP with full email authentication.
- Postbox connects and displays folder structure automatically.
- Right-click any folder β Get Messages for immediate manual synchronization.
- Manual sync updates local mailbox instantly with server changes (read status, deletions, organization).
SendBlaster SMTP Configuration (Bulk Email)
Bulk email SMTP configuration in SendBlaster requires precise server authentication for reliable campaign delivery.
- Open SendBlaster β Settings β SMTP Configuration section.
- Enter SMTP Server and Port: do not forget to Enable TLS encryption.
- Authentication: Your full email address + password (required).
- Click Test Connection β verify green success indicator appears.
- Save settings β SendBlaster ready for bulk email campaigns and newsletters.
MailJerry IMAP Real-Time Synchronization
MailJerry IMAP setup enables real-time access to email folders stored on your provider’s server across all devices.
- Incoming Server and encryption required.
- Authentication: Full email address + password for secure connection.
- Enable real-time folder synchronization settings in MailJerry preferences.
- Folders update instantly with new messages, read status, and deletions across devices.
Clean.email OAuth2 Synchronization Setup
Clean.email OAuth2 setup provides secure mailbox access without sharing passwords directly with the application.
- Add new account β Select OAuth2 authorization method.
- Your provider opens login portal β enter credentials securely.
- Grant Clean.email permissions for email read/write access.
- OAuth2 token enables real-time message management, filtering, and organization.
- Setup complete β Clean.email maintains secure, ongoing mailbox synchronization.
Common IMAP/POP3/SMTP Troubleshooting
- Authentication failed: Always use your complete email address, never just the username portion.
- Port blocked by ISP: Try alternative SMTP port as fallback.
- SSL certificate errors: Ensure certificate validation is enabled in client settings.
- Slow or no IMAP sync: Check folder subscriptions and enable all folders in client settings.
More Popular Email Settings Guides
| Guide | Region | Type |
|---|---|---|
| T-Online.de SMTP Settings | π©πͺ Germany | ISP |
| Fibertel.com.ar Webmail | π¦π· Argentina | ISP |
| QQ Mail SMTP Server | π¨π³ China | Global |
| Volny Mail Settings | π¨πΏ Czech Republic | ISP |
| Freemail.hu IMAP Settings | ππΊ Hungary | Regional |
| Etisalat/EIM Mail Settings | π¦πͺ UAE | ISP |
| Hotmail IMAP Settings | π Global | Global |
| 126.com IMAP Server Settings | π¨π³ China | Regional |
| Waoo Mail SMTP/IMAP | π©π° Denmark | ISP |
| GMX SMTP Server Settings | π Global | Global |
| 163.com IMAP Server Settings | π¨π³ China | Regional |
| Webmail.co.za IMAP Settings | πΏπ¦ South Africa | Regional |
Frequently Asked Questions
Is my address @telus.net or @telusplanet.net, and does it change the settings?
Both are active Telus consumer email domains and both use the exact same server hostnames (imap.telus.net, pop.telus.net, smtp.telus.net) and ports. @telusplanet.net is the older domain from the pre-2000 Telus Advanced Communications era, kept alive for legacy customers who never opted to migrate. If you were assigned an address at signup, use it exactly as provided. Do not attempt to change the suffix in your settings, the authentication is tied to the specific address issued.
When should I use port 1025 instead of 465 or 587?
Use port 1025 as a fallback when standard submission ports fail. This happens in three common contexts. First, hotel Wi-Fi networks that block outbound port 465 and 587 for security policy reasons. Second, corporate networks with strict egress filtering. Third, some foreign mobile carriers with SMTP blocking. Port 1025 is not the recommended primary configuration, use 465 SSL as your default and switch to 1025 only when needed. Note that port 1025 uses Plain Authentication (credentials sent as plain text after connection), so pair it with TLS if your client supports opportunistic encryption.
I have “Telus Email” powered by Gmail, do these settings work?
No, that is a different service. Telus migrated a segment of consumer email customers to a Gmail-hosted infrastructure branded “Telus Email”. If your webmail interface looks like Gmail with Telus branding, your account is hosted on Google, and you must use Gmail server settings (imap.gmail.com, smtp.gmail.com) with an app password generated in your Google account. The settings on this page apply only to the legacy Telus.net infrastructure with the classic Telus webmail interface at webmail.telus.net.
How do I reset my Telus.net email password?
Sign in to My Telus at telus.com/en/my-account. Open the account services section and select the email management flow. Recovery goes through the mobile number or contact email registered on your Telus subscription. If your account is very old and predates the current My Telus system, you may need to contact Telus support directly at 1-855-255-8828 to have the mailbox password reset manually.
How secure is Telus.net email in transit?
Telus enforces SSL/TLS on the secure ports (993, 995, 465) for client-to-server transport. Port 587 uses STARTTLS opportunistic encryption after connection. Port 1025 accepts Plain Authentication without required TLS, so avoid it when handling sensitive credentials over untrusted networks. Native 2FA on IMAP or SMTP is not offered on the legacy infrastructure, though My Telus account access supports 2FA. For end-to-end message encryption use S/MIME or PGP client-side. Related: SMTP connection guide.
For Canadian users looking at alternatives or comparing consumer ISP mail:
Proton Mail Email Settings · Mailfence Email Settings
About This Guide
The Telus.net email settings on this page were last verified on August 5, 2026 against Telus’s publicly documented port configuration (as confirmed by their engineering team on the DSLReports Telus forum), independent user setup reports, and email client auto-detection databases. Email server configurations rarely change once established, most providers issue major updates only every one to two years, typically tied to phasing out unencrypted protocols or migrating to new mail infrastructure. SMTPedia re-verifies these settings quarterly and after any announced changes from Telus. If you find a discrepancy between what is documented here and what Telus currently requires, please report it so we can update the reference.
About the Author
Alaa Β· LinkedIn
Email infrastructure specialist with 8+ years of hands-on experience in SMTP, deliverability, and email verification. Iβve configured and troubleshot mail systems across Postfix, Exchange, and cloud relays, managed IP reputation and warmup campaigns, and built verification pipelines processing millions of addresses. My work spans DNS authentication (SPF, DKIM, DMARC, BIMI), bounce handling, blocklist monitoring, and compliance frameworks including CAN-SPAM and GDPR. I write every article on SMTPedia to give email professionals, developers, and marketers the accurate, RFC-grounded reference they need.
About SMTPedia
SMTPedia is an independent email industry reference covering SMTP, IMAP, POP3, email deliverability, marketing platforms, DNS authentication, and email verification. Every article is researched from official provider documentation, IETF RFCs, and industry best practices. Settings and configurations are verified quarterly.
We are cited as a source by ChatGPT, Microsoft Copilot, and thousands of email professionals worldwide. Learn more about our editorial process.
