Reading time: 7 min · Last verified: July 2026 · SMTPedia editorial team
Com Hem email has been discontinued
Com Hem was absorbed by Tele2 in the December 2018 merger and the brand was formally retired on 27 April 2021. The consumer webmail service (mailin.comhem.se, mailout.comhem.se, and the webmail.comhem.se portal) was progressively wound down alongside the brand phase-out, and Tele2 does not host consumer email addresses under the @comhem.se domain any longer. If you still have an @comhem.se address configured in a mail client, it will fail to authenticate and send. This guide explains what happened and how to migrate your address book, filters, and account references to a modern email service.
Com Hem was a Swedish cable and broadband operator founded in 1983 by Televerket (the historical Swedish telecom monopoly), spun off and privatized through several owners including Kinnevik. At its peak, Com Hem served approximately 1.2 million broadband and TV households across Sweden, primarily through cable infrastructure in multi-dwelling units. Consumer email was included as a free service tied to the internet subscription, with addresses under the @comhem.se domain.
In November 2018, Tele2 completed its acquisition of Com Hem in a SEK 36.6 billion transaction, creating the second-largest telecom operator in Sweden by revenue. The two brands operated in parallel for approximately 2.5 years before Tele2 announced on 27 April 2021 that the Com Hem brand would be retired and all services would be delivered under the Tele2 name going forward. Consumer email was one of the services caught in the consolidation.
Timeline of the Com Hem email shutdown
| Date | Event |
|---|---|
| January 1983 | Com Hem founded by Televerket to operate the Swedish cable television network |
| 2003 | Divested from TeliaSonera and progressively privatized under EQT and other owners |
| 17 June 2014 | IPO on Nasdaq Stockholm, Kinnevik holds 18.5 percent |
| November 2018 | Tele2 completes SEK 36.6 billion acquisition of Com Hem |
| 1 February 2021 | Tele2 shuts down its own @swipnet.se webmail service; Com Hem webmail scheduled for the same treatment |
| 27 April 2021 | Com Hem brand formally retired, all services delivered under the Tele2 brand; consumer email service progressively wound down |
| 2022 onwards | @comhem.se addresses no longer accept new signups; existing mailboxes eventually deactivated with limited advance notice |
Recommended replacement: Gmail
There is no direct Swedish successor for @comhem.se email. Tele2 has exited the consumer webmail business entirely (both @swipnet.se and @comhem.se services closed), Telenor Sverige also shut down its @bredband.net webmail on 15 November 2023, and Telia has restricted its @telia.com email to active broadband subscribers. For a durable free replacement independent of any ISP, we recommend Gmail.
For Gmail SMTP, IMAP, and POP3 configuration values, see the SMTPedia Gmail email settings guide, which covers current hostnames, ports, App Password generation, and mail-client-specific troubleshooting.
Migration checklist
- Create a Gmail account at accounts.google.com/signup
- Update the account email on your bank, government (Skatteverket, Försäkringskassan), utilities, and streaming services first
- Export contacts from any local backup (mail client address book, phone) and import into Google Contacts
- Set up a mail forwarding rule if you still have access to the old @comhem.se account (unlikely at this stage)
- Update your professional profile, CV, and business cards
- Notify friends and family through a single announcement message
Alternatives to Gmail
If you prefer an alternative to Gmail for privacy, EU jurisdiction, or ISP-neutral reasons, three services are commonly chosen by former @comhem.se users:
- Outlook.com (Microsoft) — free, integrates with Windows and Office, 15 GB storage
- Proton Mail (Switzerland) — end-to-end encrypted, Swiss jurisdiction, free tier at 1 GB
- Tutanota (Germany) — open source, EU jurisdiction, free tier at 1 GB
Common issues after the Com Hem shutdown
Mail client shows authentication failed on mailin.comhem.se
The server responds but rejects the credentials because the mailbox has been deactivated. Remove the account from your mail client and configure your new replacement address instead.
Cannot recover old messages
Tele2 did not offer a bulk export tool for @comhem.se mailboxes at the time of shutdown. If you had a local IMAP-synced copy in Thunderbird, Apple Mail, or Outlook, those messages remain on your device and can be migrated to your new provider using drag and drop between IMAP accounts.
FAQ
Is @comhem.se still working in 2026?
No. The consumer webmail service was progressively wound down after the Tele2 brand consolidation on 27 April 2021, and existing mailboxes have been deactivated. Any mail sent to a @comhem.se address will hard-bounce.
Can I create a new @comhem.se address?
No. New signups closed with the brand retirement in 2021 and the domain is no longer used for consumer email under Tele2.
Did Tele2 automatically migrate my Com Hem address to a Tele2 address?
No. Tele2 shut down its own @swipnet.se consumer webmail on 1 February 2021 and did not offer a like-for-like replacement address to Com Hem subscribers. Users had to migrate to an external service (Gmail, Outlook.com, Proton, etc.).
Are my old emails recoverable?
Only if you kept a local synced copy in a desktop mail client. Tele2 did not offer a server-side export archive at shutdown time.
Which Swedish free email service should I use instead?
There is no viable Swedish-hosted free consumer email in 2026 (Bredbandsbolaget, Com Hem, Tele2, and Telenor consumer webmails have all been discontinued). Gmail, Outlook.com, Proton Mail, or Tutanota are the practical replacements.
Where to go next
- Bredbandsbolaget.se email — parallel Swedish ISP discontinuation
- Discontinued email providers hub
- Gmail SMTP, IMAP, POP3 settings
- Outlook.com SMTP, IMAP, POP3 settings
Sending mass emails from your new address? Whether you moved to Gmail or Outlook, personal mailboxes hit 500-per-day sending limits and are not designed for newsletters or transactional flows. SMTPing gives you a dedicated relay with proper SPF, DKIM, and DMARC alignment for reliable delivery at scale.
About the Author
Alaa · LinkedIn
Email infrastructure specialist with 8+ years of hands-on experience in SMTP, deliverability, and email verification. I’ve configured and troubleshot mail systems across Postfix, Exchange, and cloud relays, managed IP reputation and warmup campaigns, and built verification pipelines processing millions of addresses. My work spans DNS authentication (SPF, DKIM, DMARC, BIMI), bounce handling, blocklist monitoring, and compliance frameworks including CAN-SPAM and GDPR. I write every article on SMTPedia to give email professionals, developers, and marketers the accurate, RFC-grounded reference they need.
About SMTPedia
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