Tigo.com.co Email Settings 2026: UNE, EDATEL and ETP Mailboxes [Discontinued]

Tigo Colombia, part of the Millicom group, is an active telecom operator, but it does not issue consumer mailboxes on @tigo.com.co and there is no evidence it ever did. The consumer email that Tigo does administer sits on four legacy domains inherited from UNE EPM Telecomunicaciones and its regional operators, and Tigo has publicly announced that those mailboxes are closing. This page explains which addresses are affected, what Tigo documents about them, and how to get your mail out before the boxes go.

There is no @tigo.com.co mailbox, and there never was

This is the first thing to clear up, because the search that brings people here is usually for Tigo settings rather than UNE settings. No consumer mailbox product on the tigo.com.co domain is documented, at any period. The domain carries the operator’s commercial site and the ayuda.tigo.com.co help centre. If you hold a mailbox administered by Tigo in Colombia, its address ends in one of the legacy domains, not in tigo.com.co.

Those legacy domains come from the 2014 merger between Tigo and UNE EPM Telecomunicaciones, the telecom arm of the Medellin municipal utility EPM. UNE was a full internet provider, and it issued subscriber mailboxes in the way ISPs of that period did. The regional operators that sat alongside it, EDATEL in Antioquia, ETP in Pereira, and Intercable, each brought their own mail domains into the group. After the merger Tigo inherited all four, and it has administered them since. In January 2026 Millicom bought out EPM’s remaining stake to take full ownership of Tigo-UNE, and in February 2026 it acquired Telefonica Colombia, so the operator itself is not merely alive but consolidating.

What Tigo has decided is to end the mail service. Its help centre states plainly that once these mailboxes are closed the contents will no longer be available, and it publishes a guide for moving your mail out. No closing date appears in that guidance or anywhere else, and no Colombian press coverage of the closure has been found. Meanwhile the infrastructure still answers: the UNE webmail and the mail hosts still resolve and respond. The service is therefore best described as announced-for-closure rather than closed, which is precisely why this page tells you to migrate rather than telling you it is too late.

Settings, while the mailboxes are still open

Tigo documents these values in its help centre for configuring a UNE mailbox in a desktop client. They are reproduced here because they come from the operator itself, and because you may need them to run one final export. Treat them as a means of getting your mail out, not as a configuration to settle into.

Option 1: Move your mail to Gmail

Tigo publishes its own step-by-step guide for migrating a UNE mailbox to Gmail, while stating that you are free to use any other mail platform you know or prefer. Gmail is documented rather than mandated.

1. Create a Gmail account

Go to gmail.com and set up an account with an address you can live with long-term. This time it will not be tied to a broadband subscription.

2. Import the old mailbox

In Gmail, Settings then Accounts and Import then Import mail and contacts, using your legacy address and password. Do this while the mailbox still answers. Once Tigo closes it, the contents are gone and there is no server-side archive to appeal to.

3. Set up forwarding while you still can

If the webmail offers forwarding, point the old address at your new one. This catches mail from contacts who have not updated their records, for as long as the box remains open.

4. Notify your contacts

Send a change-of-address message from the new account, naming the old address so recipients can search and update. For an address held since the UNE era, this list is likely to include banks, utilities, and government services, so work through account recovery details as well as personal contacts.

Option 2: Move your mail to Outlook.com

Microsoft’s outlook.com works equally well. Settings then Sync email then Other email accounts handles the import using the same credentials. Best fit if you already use OneDrive, Office online, or Microsoft 365.

Alternatives at a glance

Common issues

Searching for Tigo email settings and finding nothing official

Because the mailboxes are not on the Tigo domain. Search for the legacy domain that matches your address, or go directly to the UNE mail articles in ayuda.tigo.com.co.

Webmail login fails

Use the full email address as the username, including the legacy domain. If it still fails, the box may already have been closed, in which case there is no recovery path and no export.

An aggregator site lists different UNE or Tigo hostnames

Settings directories copy each other, and a hostname appearing on several sites is not corroboration but one unverified entry repeated. The values in the table above come from Tigo’s own help centre; anything that contradicts them is not sourced.

You want to keep the address rather than migrate

Not possible. Tigo has announced that the mailboxes will close and offers no way to retain the address or port it elsewhere, since the domains belong to the operator.

Frequently asked questions

Where to go next

The UNE mailboxes follow the standard arc of Latin American ISP email: a subscriber perk from the broadband era, carried through a merger, administered without investment for a decade, and finally retired without a date because too few users remain for an announcement to be worth making.

• Speedy.com.ar email discontinued: migration guide
• Gmail POP3, IMAP, and SMTP settings
• Outlook.com POP3, IMAP, and SMTP settings
• Discontinued email providers: historical timeline and migration paths