Prodigy Mail was Telmex’s flagship consumer email service for over two decades, hosting hundreds of thousands of Mexican inboxes at @prodigy.net.mx addresses. It has been gradually discontinued in favor of Infinitum Mail, Telmex’s current email platform for its home internet subscribers. If you still have a @prodigy.net.mx address and cannot access it, or you are trying to configure it in a mail client and nothing works, this guide covers what actually happened, how to migrate to Infinitum Mail (the official Telmex successor), and how to move your data to Gmail or Outlook instead if you want to leave the Telmex ecosystem entirely.
Prodigy.com.mx is not a Telmex Infinitum domain: the real domain is @prodigy.net.mx
Domain clarification. Telmex Infinitum Mail supports @prodigy.net.mx, @infinitum.com.mx, @infinitummail.com, @telmexmail.com, @prodigymovil.com, @prodigymedia.com, @correoinfinitum.com, @infinitumzone.net, @prodigywifi.com.mx, @correoprodigy.com, @servicios.telmex.com, @telnormail.com, @nombre.mitmx.net, and @prodigymail.net.mx (confirmed on the official Telmex configuration document). It does not authenticate @prodigy.com.mx: that suffix is not part of the Telmex Infinitum Mail platform and never has been. If you have what looks like a @prodigy.com.mx address, it is almost certainly a mistranscription for @prodigy.net.mx (the actual Telmex Infinitum domain that Mexican users routinely refer to as “prodigy mail”). The settings below are for @prodigy.net.mx on Telmex Infinitum Mail, which is what most people looking for “prodigy mail Mexico” actually need.
Telmex Infinitum Mail server settings (used for @prodigy.net.mx and related domains)
| Protocol | Server | Port | Encryption |
|---|---|---|---|
| IMAP (incoming) | imap.prodigy.net.mx | 993 | SSL/TLS |
| POP3 (incoming) | pop.prodigy.net.mx | 995 | SSL/TLS |
| SMTP (outgoing) | smtp.prodigy.net.mx | 465 | SSL/TLS |
Username: full email address (@prodigy.net.mx if the alias was preserved through the transition, or the newer @infinitum.com.mx for current Telmex subscribers). Password: the Telmex Infinitum account password (the same one used for the Telmex customer area at telmex.com). Confirm current hostnames and ports with Telmex support, as ISP mail settings are periodically updated.
Prodigy Mail is being retired. Telmex has officially moved consumer email to Infinitum Mail. New signups on @prodigy.net.mx are no longer offered, and existing accounts have been migrated or are on borrowed time. If Prodigy webmail login fails or your mail client returns connection errors, the service is likely no longer accepting authentication for your account. Time to migrate.
What happened to Prodigy Mexico Mail
Telmex bought Prodigy Communications in 1996 and brought the Prodigy brand to Mexico as its consumer internet portal, including the free @prodigy.net.mx webmail. For most of the 2000s it was among the most common Mexican email addresses. Two things happened over the past decade that ended it as a first-class service.
First, Telmex rebuilt its consumer product stack around the Infinitum brand (the same name used for its home broadband service). Infinitum Mail launched as the modern replacement and became the default for new home internet signups. Prodigy Mail was quietly moved into legacy status: no new signups, no active feature work, and eventually authentication was retired for many accounts.
Second, generic webmail (Gmail, Outlook, iCloud) ate the ISP-email market throughout Latin America. Telmex had no strategic reason to keep two consumer email brands alive when subscribers were leaving both for Google and Microsoft anyway. The pragmatic decision was to consolidate on Infinitum and let Prodigy fade.
The practical result in 2026: if your @prodigy.net.mx address still works, count it as legacy. Do not build any new workflow around it. Migrate to a service that will still exist in five years.
Option 1: Migrate to Infinitum Mail (the official Telmex path)
If you are still a Telmex home internet subscriber and you want to stay inside the Telmex ecosystem, Infinitum Mail is the intended successor. Your Telmex ID (the same credential used for the customer portal at telmex.com and the Mi Telmex app) is the account.
1. Sign in with your Telmex ID
Go to the Mi Telmex customer area, sign in with the Telmex ID tied to your home internet contract. If you never activated a Telmex ID, use the option to create one from your service contract number.
2. Activate Infinitum Mail
From the customer area, look for the Infinitum Mail (Correo Infinitum) service. Activating it provisions an @infinitum.com.mx address, which is your active mailbox going forward.
3. Configure IMAP or POP3 in your mail client
Use the standard Infinitum Mail settings. Ports and hosts may be updated periodically; if your client refuses to connect, verify current values with Telmex support before assuming they are wrong.
| Protocol | Server | Port | Encryption | Username |
|---|---|---|---|---|
| IMAP (incoming) | imap.infinitum.com.mx | 993 | SSL/TLS | full @infinitum.com.mx address |
| POP3 (incoming, alternate) | pop.infinitum.com.mx | 995 | SSL/TLS | full @infinitum.com.mx address |
| SMTP (outgoing) | smtp.infinitum.com.mx | 465 or 587 | SSL/TLS (465) or STARTTLS (587) | full @infinitum.com.mx address |
IMAP vs POP3: use IMAP unless you have a specific reason otherwise. IMAP keeps your mail on the server and syncs it across your phone, laptop, and webmail. POP3 downloads to a single device and often deletes from the server, which means losing access if that device dies.
Option 2: Migrate to Gmail (leave the Telmex ecosystem)
If you are done with Telmex email entirely, Gmail is the most common landing spot for former Prodigy users. The migration flow is the same as for any legacy ISP account.
1. Create a Gmail account if you do not have one
Go to gmail.com and create a fresh account. Pick an address you can live with for a long time; the whole point of leaving Prodigy is not doing this again in five years.
2. Enable the import if your Prodigy account still logs in
In Gmail, Settings then Accounts and Import then Import mail and contacts. Gmail can fetch your Prodigy inbox one time using POP3 with your Prodigy credentials. This copies existing mail into your Gmail inbox.
3. Set up forwarding on Prodigy if the option still exists
While your Prodigy account is still authenticating, set it to forward all incoming mail to your new Gmail address. This buys you time to notify contacts of your new address without missing anything.
4. Notify contacts of the new address
Send a short message from your new Gmail to your contact list letting them know your address has changed. Include the old address so people can search their history and update their records.
Do this now if you still have access: once Prodigy authentication stops working for your account, the import and forwarding options are gone. You lose the ability to fetch existing mail and to catch new mail sent to the old address. If Prodigy webmail is still loading for you today, act this week, not next month.
Option 3: Migrate to Outlook.com
Same shape as Gmail, different provider. Microsoft’s outlook.com offers a free consumer mailbox and a similar import flow. In outlook.com, Settings then Sync email then Other email accounts imports from POP3 credentials. Use your Prodigy account details the same way you would for Gmail.
Alternatives at a glance
Common issues when migrating from Prodigy Mail
Prodigy webmail login shows “servicio no disponible”
This is the most common symptom of an account that has been deprovisioned or is on a server no longer accepting logins. If you have not migrated yet, you may have lost live access to your mailbox. Contact Telmex support and ask specifically whether your @prodigy.net.mx account can be temporarily reactivated for a data export.
Mail client returns “authentication failed” for Prodigy IMAP or POP3
Same root cause. The account credential is no longer valid on the Prodigy servers. Do not spend hours changing ports; the service has changed under you.
Contacts still send to @prodigy.net.mx after you migrate
Set up forwarding while the Prodigy account is still active. If the account is already gone, send a mass notification from the new address and expect a few months of gradual migration on your contacts’ address books.
Infinitum Mail activation fails
Infinitum Mail requires an active Telmex home internet contract linked to your Telmex ID. If you are no longer a Telmex subscriber, this option is not available; go with Gmail or Outlook instead.
Old Prodigy emails are missing after import
The import runs once and copies whatever is on the Prodigy server at the moment of the import. If you had already archived old mail to a local folder in Outlook or Thunderbird, those messages need to be restored from that local backup separately; the server does not have them.
Frequently asked questions
Can I keep my @prodigy.net.mx address?
Not as an actively managed account. Telmex has consolidated on @infinitum.com.mx for its consumer email brand. If your Prodigy address still receives mail, treat it as a temporary bridge and migrate to a service that will still be here in five years.
Is Infinitum Mail free?
It is included with an active Telmex home internet subscription. If you cancel Telmex service, the associated Infinitum mailbox eventually goes with it, which is why many former Prodigy users prefer a provider-independent option like Gmail.
Will old messages sent to my Prodigy address bounce?
If Prodigy servers reject the recipient, senders will see a bounce message. If Telmex silently discards without a bounce, senders will not know. In either case, the practical outcome is you do not receive the mail. Set up forwarding early to avoid this.
Can I export my Prodigy mail to a local file?
Yes, if Prodigy IMAP is still authenticating for you. Configure the account in Thunderbird or Outlook, wait for it to download all folders, then export each folder to a local .mbox or .pst file. This gives you an offline archive you own.
What are the Infinitum Mail SMTP, IMAP and POP3 settings?
IMAP: imap.infinitum.com.mx port 993 SSL. POP3: pop.infinitum.com.mx port 995 SSL. SMTP: smtp.infinitum.com.mx port 465 SSL or 587 STARTTLS. Username is your full @infinitum.com.mx address. Confirm with Telmex support if a mail client refuses to connect, since settings can be updated.
Should I go back to Prodigy if my Infinitum has problems?
No. Prodigy is a deprecated service; problems on Infinitum are more likely to be fixed. If Infinitum has issues, contact Telmex support, and in parallel begin migration to Gmail or Outlook as a backup plan.
Where to go next
Prodigy Mail was one of a wave of ISP-branded consumer email services that peaked in the 2000s and gradually gave way to generic providers. If you are dealing with a similar migration for another legacy account, the same three-option framework (stay with the ISP successor, move to Gmail, move to Outlook) usually applies.
- Email settings reference for hundreds of providers
- Gmail POP3, IMAP, and SMTP settings
- Outlook.com POP3, IMAP, and SMTP settings
Historical timeline of Prodigy Mail Mexico
- 2026: Prodigy Mail treated as fully legacy across Telmex documentation. New subscribers receive @infinitum.com.mx addresses only. Existing @prodigy.net.mx accounts continue to be deprecated on rolling waves.
- Mid-2010s onward: Telmex progressively directs new home internet customers to Infinitum Mail instead of Prodigy. Prodigy Mail feature development stops.
- 2000s: Prodigy Mail peaks as one of the most common Mexican email domains, tied to Telmex’s dominant home internet position.
- 1996: Telmex acquires Prodigy Communications and launches the Prodigy brand in Mexico as its consumer internet portal, including free @prodigy.net.mx webmail (renamed Telmex Internet Directo Personal at various stages).
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About the Author
Alaa · LinkedIn
Email infrastructure specialist with 8+ years of hands-on experience in SMTP, deliverability, and email verification. I’ve configured and troubleshot mail systems across Postfix, Exchange, and cloud relays, managed IP reputation and warmup campaigns, and built verification pipelines processing millions of addresses. My work spans DNS authentication (SPF, DKIM, DMARC, BIMI), bounce handling, blocklist monitoring, and compliance frameworks including CAN-SPAM and GDPR. I write every article on SMTPedia to give email professionals, developers, and marketers the accurate, RFC-grounded reference they need.
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